After more than 10 years with I burst they summarily suspended my account on a Friday afternoon after sending me a mail at 16h29 & supposedly trying to phone me 10 mins later. This caused undue stress and aggravation to myself as I needed to send board packs for my company all over the African continent.
My bank had returned their payment request (for a meagre R198) since someone on their side had decided for some unknown reason to change my 'type' of account from 'current' to 'savings'. I was blissfully unaware of this and they summarily suspended my account. After 10 years and with more than 20 gigs of carry over data which I had paid for and not used.
We phoned them on Saturday mornings (accounts) & was told to phone on Monday. On Monday speaking to the Collections manager and pointing out their error I requested at least a letter of apology for the inconvenience caused. This arrogant lady replied "That she will decide if an apology is due and she doesn't think an apology is due."
Although I am not a big account This arrogance and lack of a simple apology has left a bitter taste and I will pursue cancelling my contract and going elsewhere (even if it is more costly)
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