My girlfriend and I were disgusted with the unhelpful attitude of Phumzile Methula and the rudeness of Ipeleng Lethole at the Sandton Gautrain station this afternoon. After waiting over 10 minutes for the 16:38 train to Hatfield the doors of the train closed before we could get on as the passengers ...
This morning I missed my bus due to the bus card validation system saying I have an invalid card. I had R39 on my card. From what I understand, the bus system takes R20 for each bus trip and only returns a certain amount if you use the train, so this ensures you will be able to make a return trip. ...
Dear Gautrain Management, Last week you said we can get a refund. When I got to Centurion the person at the counter said I need to hand in my card or else they can't refund me. So I did, but I questioned the person regarding if I wanted to use the Gautrain again. He said then I will have to apply ...
Last night I left my Gautrain card on the train and only realised it when I got to the gate. I was resigned to just paying for the journey, however, the guard told me to speak to security. A lovely lady assisted by contacting the train immediately. When she told them what it was about, they said ...
Last week, whilst on the M3 Sunninghill Gautrain bus, my Gautrain Gold Card slid off my lap and ended up between the heater and the bus. When we arrived at Midrand Station I told the bus-driver what had happened and he called Titus, the gentleman with the clipboard who checks the bus times etc. He ...
I flew from Cape Town to ORTIA got onto the gautrain around 17h00 at the airport to go to Hatfield. Got ot Marlboro where I have to change trains. I had to let 4 trains go past before the was one with enough space for me and my bad inside the door. The trains where simply packed absolutely full! ...