On Friday 23 March 2013 I was on the Gautrain that stopped about 1 1/2km from the station, about 5:30. The driver left the train for about 45 minutes. We had no notification why we stopped, not email alerts and when we phone their call centre we were told they will phone back and never did. When we ...
This morning (27 March 2013) I reached the Midrand Gautrain station, & boarded the bus that I normally use. Halfway through the journey, the bus suddenly deviated from its normal route, taking me in the opposite direction from my office. On enquiring from the driver, I was informed that the bus ...
How utterly disappointing to have my only means of transport rerouted down Soutpansberg?? How selfish, inconsiderate, insensitive, careless, ignorant can a service provider be toward its clients. To completely remove an entire route section without even attempting an alternative arrangement. We can ...
We were stuck on the tracks in a train for more than 2 hours, and not once were we informed of any progress. We asked but not even the staff were willing to share any details with us. Nor would they let us off the train. After a while, some vigilante passengers forced the doors open and we walked ...
Train stopped outside hatfield station Waited 40min No communication from anyone Customer service (0800..) not supplying any info and ends calls halfway thru query ...
I am a commuter who uses the Gautrain on a daily basis last week however i experienced the worst service i have ever received in my life. I could not exit the station with my car as the machine at the gate said there was an error with my card and i had to go to the ticketing office. After ...