How utterly disappointing to have my only means of transport rerouted down Soutpansberg?? How selfish, inconsiderate, insensitive, careless, ignorant can a service provider be toward its clients. To completely remove an entire route section without even attempting an alternative arrangement. We can ...
We were stuck on the tracks in a train for more than 2 hours, and not once were we informed of any progress. We asked but not even the staff were willing to share any details with us. Nor would they let us off the train. After a while, some vigilante passengers forced the doors open and we walked ...
Train stopped outside hatfield station Waited 40min No communication from anyone Customer service (0800..) not supplying any info and ends calls halfway thru query ...
I am a commuter who uses the Gautrain on a daily basis last week however i experienced the worst service i have ever received in my life. I could not exit the station with my car as the machine at the gate said there was an error with my card and i had to go to the ticketing office. After ...
I recharged my Gautrain Gold Card @ Park with my debit card on Mon 18/3/2013 @10h04. On Tuesday, I saw on my bank statement that Gautrain deducted the recharge amount twice from my account, but my card was definitely not recharged with this double amount. I went to the Sandton station and asked how ...
I usually travel from Centurion to Sandton on weekdays but my job requires me to sometimes travel further than Sandton station - to Rosebank or sometimes only to Midrand. Past experience has taught me that my 7-day pass cannot comprehend this change and refuses to accommodate my travel if I deviate ...