After using the Gautrain for both work and leisure for over a year, and receiving very good service, I am NOW both disgusted and disappointed at the calibre of terrible service and unprofessionalism I have received. Every month, I purchase a 35-day pass from Marlboro to Park station. I was unable ...
GAUTRAIN NOT ACCEPTING AMEX, I logged a complaint and the reply: Thank you for taking the time to write to us. Kindly note that American Express software is incompatible with our ticket vending machines and therefore we cannot do business with them. Really this is pathetic, can they not do ...
I was held at the Rhodesfield station for over 15minutes this morning because my gold card has been black-listed. Upon investigation I was told that on three occasions, the card apparently did not record my entering the Sandton station, however the turn-style opened as usual and when I got to ...
The first time the Gautrain. I used the enjoyed the trip until I tried to get out of the parking. The machine swolled my white parking. Spoke to the lady through the parking then was advised that I needed to come to the office. everybody had to reverse so that I could go and park my car. After I ...
I went to book a 35 day pass on my gold card for the first time and i ask of the prices before making the booking... the stupid woman told me that all in all i would have to R3105, which iwas way over the amount. so trusting the woman i paid in cash only to realise that i was paying an extra R700 ...
After waiting for 25 min for a Gautrain bus (when it is getting dark) at M2-15 stop that supposedly arrives every 12 min during peak at Noordwyk Midrand, a person gets irritated. Phoning the call centre doesn't help, you are told they don't guarantee the bus service times and then you are told the ...