The gold card system in place at the Guatrain stations is failing. Twice on my last two trips have I been withheld at the station against my will due to system errors! On the first occasion, the card apparently did not record my entering the Sandton station, however the turn-style opened as usual, ...
I am an advocate and is in court every day in Pretoria Cbd. For more than a year i have been taking the train from centurion to Pretoria and then theP2 bus route. I am very upset about the change in route as the bus is not stopping at Andries street anymore. Stop 11 on the P 2 route was one of the ...
My first experience on gautrain was great until i had to exit the parking at pretoria. I made an error by inserting my gold card instead of swipping it, i pressed the button for assistance nobody responded, i called officers on duty to assist, they pressed the info button which was answered by a ...
I experienced that worst customer service from a lady by the name of Yolanda May at the Midrand branch. She was so busy having a conversation with someone outside that she even looked at me then looked the other way. when I was done I asked for her name she questioned me and I asked her to write it ...
On Friday 23 March 2013 I was on the Gautrain that stopped about 1 1/2km from the station, about 5:30. The driver left the train for about 45 minutes. We had no notification why we stopped, not email alerts and when we phone their call centre we were told they will phone back and never did. When we ...
This morning (27 March 2013) I reached the Midrand Gautrain station, & boarded the bus that I normally use. Halfway through the journey, the bus suddenly deviated from its normal route, taking me in the opposite direction from my office. On enquiring from the driver, I was informed that the bus ...