Very disappointed with the service that i recently received at forever new. I am quite a regular customer and was shocked to receive such appalling customer service recently when I needed to exchange two gifts that I had received from the store as a birthday present. Firstly they have a strict 10 ...
Bought a black & white shift dress for R500 from Forever New in Durban at the Pavilion in December 2011, only wore the dress once because i fell preganant & i quickly gained weight. just after one hand wash and all the black colour from the dress spilled all over the dress. i washed it ...
I bought a beautiful and expensive handbag. It lost its shape and form completely and for the quality and price I expected more. I went into the shop about 3 weeks after I'd bought the bag and explained the situation to the manager, I also admitted to her that I had misplaced my slip as I had just ...
My mom and I often go to the Forever New branch in Clearwater and fall in love with almost every item. About 2/3 weeks ago, we went to the store and my mom purchased a dress that was on sale. I saw a dress for R799 and thought it was beautiful, yet all four dresses were filthy, full of base marks ...
I bought a bag on the 13 January 2013. The handbag handle began to tear loose so I took it back to Forever New for a refund on the 2 February 2013. They told me that they had no money to refund me, I had to come back the following day. I did go back on the 03 February 2013 and still they had no ...
Purchased an armband bracelet on Saturday. Threw receipt away. Still had tag as only used bracelet yesterday. After less than an hours use, it broke in half. So I called the store to ask if they would exchange it. Lady advised that they could not as I did not have a receipt. My argument is that I ...