I ordered a smartphone over the phone from FNB on 15 Feb 2013 after a friend ordered and received his within approximately a week. It is 2 April 2013 and I am still waiting for the phone to be delivered. I made several follow-up calls and was told that the order was escalated and put on a priority ...
I always receive this kind of service from this branch. This is not the first time but today I had to express my digust. I had waited for an hour in the queue just to do a deposit. The bank was even closed. There was about 20 people in the queue and only 3 tellers. 1 left to cash. The other 2 was ...
I get called by a FNB consultant to join up with them. Makes it sound flattering with eBucks and the smooth bank switching procedure. I am willing to make the switch and the card gets delivered to me at work a few days later. I go to the branch to apply for a credit card and revolving loan to ...
I applied for a business account on line, the first account I applied for was also frozen, which I managed to get fixed after three hours at the Sandton Branch - isnt the purpose of on line to NOT sit at the branch I didnt learn my lesson and opened a second account, which is frozen still because ...
I have an agreed deduction amount of R1171.11. But to my surprise for the months Feb and March 2013 my account was debited with R1416.04. I called the call centre in Feb and was promised that this would be corrected and i would subsequently get a refund for the difference. There were claims also ...
Long stories short: 1. i called the hotline on sunday night cos i thought some had been perpetrated on my account (i later found that all was well) and the call centre agent that answered my call hung up on me. what is the point of a hotline if the agents are going to be so rude and unhelpful? it ...