There is obviously no system in place how to communicate or manage / "errors"! 13 days ago this occurred and I was told I would immediately be emailed a dispute form to complete which AFTER being processed will then reverse this debit of R3'820. When nothing came I [Email Removed] and ...
The new online banking system is terrible. It is NOT user friendly and the layout and scrolling is horrible. The old system was very good and had no problems why change it? The online banking system was one of the only good things about FNB, now I am considering changing banks. ...
New FNB Online Banking website launched Monday 14 July, but for 3 days unable to access my linked share account. Sent through 5 complaints and phoned customer care (twice). They are aware of the problem since Monday but cannot fix the problem and do not know when it will be fixed??? ...
I placed a complaint this morning and one last week. And both gave me the same response - Thank you here's your ref number and we will call you. Well I have read several complaints from customers about FNB and they all seem to generate the same reply. It is an auto mated message that gets sent the ...
First I would like to say that I feel FNB are untruthful and mislead their clients. I freed my credit card only to find a few days later that I was still owing an amount. I spoke to a consultant and they gave me the exact figure which I needed to pay to free my account again. After doing that I ...
I finally received my Cheque and credit cards from FNB after I re-applied via the telephone. I received the cards, went Online, changed my PIN to something that I remembered only to discover that the Credit card does not work. I can access the ATM using the new pin, but cannot make a purchase at a ...