I received excellent service from Malose at FNB contact centre! Malose went out of his way to assist me, to listen and to understand. Malose please keep up the great service that you provide, you really make it easy for your customers! ...
Applied for a prepaid on the 25 June, every time I phone the help desk they give me a different story, waiting for validation and payment will be made in 10 working days. Consultant that works on it will phone me back but this never happens, I will phone the help desk again after a couple off days ...
I sent an email to FNB this morning regarding a duplicate on my account. This was explained to me that it is not a duplicate even though I received two sms'es on different days for the same transaction. I did understand as to where the confusion might have come from and I thank FNB for the ...
I have been trying to withdraw from paypal on the fnb site for the past three days it keeps asking me toupdate my personal detaisl but there is nothing wrong with my personal details on teh site but it wont let me withdraw from paypal and i depend on this income for a living i have sent in numerous ...
After visiting FNB's website I decided to switch to FNB. I switched all my debit orders and salary at my nearest branch (Cape Town Long Street) with the help of a young pregnant lady whose name I dont remember on the 13/06/2013. She then confirmed that this request was processed and that my debits ...
My concern is my e-mails that are deleted by FNB-staff (as it is received by them), resulted in no evidence of any complaints from my side. This is unethical, and not loyal to employer and customer! I submitted a complaint via (on 6July13) as Fnb did not responded to my 7 e-mails and 11 phone calls ...