Placed order and paid on 14 December 2013, was promised delivery on or before 18 December. Eventually drove 200km round trip to FedEx depot to collect in person on 3 January 2014 (after phone calls to both EyewearSA and FedEx). The address on the shipping label was incorrect (invoice with correct ...
Just over a month ago I had a problem with FedEx in East London failing to deliver my parcel. After intervention from head office the parcel got delivered by the depot manager with an apology because his staff had about us not being home. Now the same thing is happening, we are informed by FedEx ...
We own and operate a 5* Resort in southern Mozambique that host guests from around the world. In early December 2 of our guests on honeymoon were travelling from the resort to Maputo Airport- ORT - Onwards to London. Unfortunately the guest suitcase was to big to fit on the fixed wing charter ...
After what started off to be a horrendous service experience, Anthe Simmeos, COD Manager, from Fedex, really saved the day yesterday by dealing with my complaint in such a professional manner. Thank you for going the extra mile ensuring that I received my beautiful package. ...
The saga of the Christmas present that never arrived. After we spent more than R300 phoning Fedex since the 12th, spoke to a lot of employees, (namely Elizabeth Masenya, Clayton Reddy, Rosemary, Shelly or Shirley, etc), wasted one third of our only holiday a year, the parcel got lost. I believe the ...
Fedex was asked to deliver urgent package from Morningside in Sandton to Hermanus Western Cape. They promised to deliver overnight. The package only arrived two weeks later. After many phone calls to call centre where they cut me of on more than four occasions and never called back. Myself and my ...