On 19 October we escalated a query stating that we were advised that private members may not access the formulary, only doctor's rooms may. My complaint was regarding the validity of the information as it is availabke on the website. Secondly a medicine was not covered because my dr used an alleged ...
When I initially appraoched Essential Med I kept thinking wow this sounds too be goood to be true. Well my instincts werent wrong. Essential Med's promises to pay were too good to be true. On Sept 15th I phoned the ER number as listed and was told to go to the nearest trauma unit which I did. I was ...
I sent through my claims for doctor's visits to EssentialMed. One of these visits included blood tests, which I provided the documentation for. When the claims were paid out, only the consultation fees were paid out, and not the blood tests, but I didn't receive any documentation detailing why. On ...
I am a new essential med customer, only joined them now.my benefits starts 1 November 2013, I have not even enjoyed my benefits, yet they have given me problems!! I received my welcome pack, only to notice that my daughter's name was spelt incorrectly, even though I gave them the correct spelling!! ...
I had a recent claim at Essential Med and thought I was going to be short done by. Clarisse was a star, she kept me informed as to what was happening and was always professional in the way she dealt with me. Its times when you ill that you need the empathy from the insurers you deal with. I believe ...
ATTENTION: Mr Mike Smit. Chief Executive Officer. Please inquire from NICOLENE WILLIAMS, GLENNISE PRETORIUS, ELIZE AND ILLONE why my emails don't receive their attention. They do not answer my emails sent initially since 3 September, 14, 15, 17 October. I still don't know where I stand regarding my ...