On 19 October we escalated a query stating that we were advised that private members may not access the formulary, only doctor's rooms may. My complaint was regarding the validity of the information as it is availabke on the website. Secondly a medicine was not covered because my dr used an alleged outdated formulary, yet when they obtained it again the same medicibe appeared there. I still have have feedback. How are we to use this service if not even the dr rooms know what medication is on the formulary? My wife is going to the dr tomorrow, what is she to do? I am shortly taking the matter up with the ombudsma for the points mentioned above. Please ensure this goes through the correct dispute channel first, as email does not seem to work and the ombudsman asks that the process is first followed.
Other questions I asked were
-Why is there such a lack of email
response at times?
-Why have you not implemented a
survey system for email, telephonic
interactions?
No response there.
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