I asked to cancel my policy with Discovery so that I can move to another provider with better service and cheaper prices. A "customer retention expert" phoned me and would not accept my decision and kept wanting to re-sell discovery to me. Why can Discovery's consultants not take no for ...
Over the past week, starting 13 January 2014, I have been trying to get my Insurance Policy with Discovery Insure cancelled. I logged a call and received a reference number : 315 238 2811 and was advised that this would be sent through to cancellations/retentions department. I advised the call ...
I took out an insurance policy (Car, Household & Home Contents) with Discovery Insure. Understanding the reputation of Discovery I did not have difficulty in making the choice. The consultant that contacted me was friendly but did not explain everything properly and now this is were all the ...
I have been with Discovery Insure now for /-2 years - on the 23rd of December 2014 I submitted my 1st accident related claim. I have had nothing but dreadful service from discovery! Every step of the way, I have had to contact them to find out what was happening with my claim. Tiyiselani 'Eugenia' ...
I have been trying to register a claim for a crack in my windshield for three days, and phone the call centre several times a day. I have been on hold for a cumulative time of at least an hour and a half, and no one has ever called me back as they said they would. There seems to be some problem ...
Last month I lodged a claim with Discovery Insure. I immediately received notification of where to take my car for assessment and the name of the Discovery employee who would be handling my claim. My claim was processed and the Discovery employee handling my claim told me my car would be in for ...