I'm a new client at Discovery Health. I've applied for the Saver Series Essential Delta Package but the consultant made a mistake & signed me up for Classic Comprehensive. No-one sent me a membership certificate & on 3rd of Jan, R6300 deducted from my bank instead of R2100. I phoned on: 3 ...
After fighting with Discovery to get onto Chronic medication because we did not follow a process I finally got onto Chronic medication only to find out that it was only covered for a short period. Now I have to jumps through hoops again to get the medication back onto Chronic. This is unacceptable ...
I got an sms informing me that my membership (membership number 418710212), has been suspended due to non-payment. My membership was activated on the 3rd of January 2013 so naturally I would assume the first debit would have to be the month-end of January (can you kindly clarify that for me). I ...
Discovery is fast becoming the most hated Medical Aid in the industry and I can whole heartedly concur. They are very happy to take my enormous premium every month but not so happy to pay out when required. My Dr deemed it necessary for me to be on chronic medication for high cholesterol. All ...
As per their call centre i was told to wait till the year ends, before i can make any changes, upon which when i try make the changes i am told its to late. no one contacted me to let me know when the time to upgrade was. no when i question this, i am just plainly ignored. i find this totally ...
Nt to take this opportunity and thank Genevieve for taking the extra mile and assist me in obtaining a hospital auth. She didn't have to assist me, she uld have refused and asked me to phone the call centre but didn't. A big thank you to you Genevieve, if you were Xhosa I would say ...