A claim for authorisation: 14543473 was dropped in box at work (115 West Street, Sandton) with another claim, which weird enough has been processed and payment made. It was dropped in box on the 14th or 15th or January. When I called in today (22nd) and spoke to Amanda, I was told that the claim I ...
Last week I called the Discovery Health call centre to find out why I wasn't receiving email notifications anymore when a claim was made and money was deducted from our savings account, the guy who took my call told me that the system showed him that someone called in and said my email address was ...
I applied at discovery medical aid beginning of December. Benefits to start 2013/01. I still did not receive a medical aid card. I send an e-mail with ref 2683672716, someone did call me to tell that they will deliver my card. But still nothing. ...
I submitted a document for authorisation to see a specialist. This was from my GP. The visist has been declined because "we do not pay for routine follow-up visists to a specialist". I called the Discovery line only to be told that the relevant people have gone home and my query canot be ...
A claim was lodged with Discovery Health in October 2012. We waiting for 3 weeks before we got a response with a request for the inovice from the practioner. Still no repsonse. Contacted Discovery again in December only to be told that the lady dealing with the claim was on sick leave for a month. ...
Disc Hellopeter - verkeerde form I applied for a medical aid at Discovery. I am not even a client yet and am already SO disappointed in the service. I requested an application form IN January 2013. I completed this form. After about two weeks only they told me I have to complete the 2013 form. If I ...