I have been a paying member of discovery health for over 6 years now, paying hundreds of thousands of rands over this period. A year and a half ago I moved home, and since then have been trying to change my residential and PO Box details with discovery by every means possible (email/online/call ...
Ood Day I sent through a claim on 03 January 2013 via email. To date I have not been refunded. I have spoken to 3 call centre agents and 2 "supervisors" namely Samantha Zeelie and Viloshnee Perumal and still no resolution. I get promised a call back and no one calls back, how pathetic is ...
In August 2012 I was admitted to hospital for an operation. It was authorised by discovery and as per rules and regulations of Discovery everything will be paid under the hospital plan. A month after being discharged I received a bill of R700 from the hospital that I must pay R700 within 7days or I ...
My wife had a follow up visit with a specialist after hospitalisation for a haemorrage in her eye. Discovery refused authorisation and referred her to a gp to obtain referral to the same specialist. This was done as requested by Discovery, as of now we have missed two appointments, taken two days ...
I HAVE REQUESTED THAT SOMEONE BE IN CONTACT WITH ME IN REGARDS TO POSSIBLY UPGRADING MY MEDICAL AID HOWEVER I DONT EVEN RECEIVED A RESPONSE FROM ANYONE, IT'S FUNNY HOW IF YOU HAVE A CLAIM OR OWE THEM MONEY THEY JUMP TO CONTACT YOU AS THEY NEED THE MONEY BUT LET US AS A MEMBER REQUEST ANYTHING WE ...
IN THE PAST WEEK I HAVE SENT A LOT OF EMAILS TO DISCOVERY HEALTH ABOUT MY CHRONIC BENEFIT TO CALL ME BUT THEY DONT CALL .WEAT TO MUST I GOW ...