I called in on Friday to ask a couple of questions about my credit card and got Cody on the line. From the first hello I was impressed. The enthusiasm in his voice and the eagerness to help was a breath of fresh air. The thought of calling a call center in this country sends a shiver down my spine ...
Discovery recently reaffirmed my faith in the company so I signed up for a Discovery card. The courier company called my on Wed to ask when they can deliver. I requested Thurs, the call centre rep informed me that they were to busy so I agreed to Friday bet 10-12. At 12 no card arrived. I called ...
At the beginning of Feb, I paid for a Contiki holiday with my Discovery Card. The cash back for this has yet to be paid. After contacting the call center several times (always good service though) I was informed that the cash back was approved and the money would be paid out to me within a week. ...
Discovery Vitality offers a 12 month interest free purchase option through iStore. 1. Made my purchase on 5 April - amount went off my straight account. I phoned DC and they said it will be moved to budget within 72 hrs. 2. 7 April Sms to say transaction declined. 3. 8 April - tried to use card but ...
I noticed that my Pick n Pay Multiplier points had still not been added to my Pick n Pay card for use and so I sent an email to Discovery asking how many points would be allocated and by when. Two simple questions right! Not having heard from anyone I telephoned in and spoke to Craig. No he ...
In October 2010 I left employ of Discovery and terminated my credit card. I found out in Jan. that this was listed on ITC as a Default. I did not owe anything on this card. When it was meant to be closed it was on a zero balance. I had visited the Sandton office more than 6 times regarding this ...