I took a hands free kit with my policy. after initially complaining, i was told i would received the unit 16 days after my first premium has been paid. I have already paid my 2nd premium and have not received the unit. Please refund the portion of the premium that goes to the unit. ...
Two weeks ago I was rear-ended in the City Bowl in Cape Town, and I had to submit an insurance claim with my insurer, Dial Direct. The claims consultant allocated to my claim was Mishkah Abed. From the beginning to the end of the claims process she was simply amazing! What a pleasure to be able to ...
I pay tracker via my Dial Direct policy. Surely I ahould be getting ebucks as tracker is a ebucks partner? ...
Dialdirect's customer care and claim procedure is really not up to scratch. I was robbed on a Saturday and made a claim on their website the Sunday morning, the website said someone will phone back in 24 hours. I waited for about 48 hours and then phoned to follow up, and they told me the person ...
I am overwhelmed byt he amazing service i received today. A few months ago i cancelled by insurance with dial direct becqause of bad customer service. Today when i phoned in- to reconsider insurance with them i was welcomed by a happy chappy guy - who made me feel like a real, cared for customer!!! ...
In the recent past I have experienced numerous problems with Dial Direct. My policy has been a huge mess where call centre agents were doing all sorts of things that I found difficult to understand as a customer. I was being shunted from pillar to post without anyone addressing my real problem ...