On 11 Dec 2013 we submitted a claim for a burglary. We had to phone back on various occasions with promises that someone will phone back and nothing happened about a week ago or so someone eventually phoned and today 5 Feb 2014 the claim is only finalised and then there is 2 excess amount of R ...
We have been with Dial Direct for an amount of 4 years with no claims being processed. Last year October we missed an instalment and when we phoned Dial Direct to arrange an eft payment to them of the outstanding monies (this was a few days after the missed instalment), Dial direct then advised ...
Friendly greeting by the security and service consultant. The accessment process was explained in detail and in a professional manner. ...
Alisha Vythilingam from Dial Direct insurance settled my claim within 48 hours, surely that must regarded as going that extra mile. Thank you Alisha and keep up the good work and hopefully you will be rewarded. Thanks and Regards. John Hanekom ...
I had my vehicle damaged by hail the last bad hail we had November 2013. I immediately called my insurance Dial Direct to put in a claim. From there on it was nothing less than great service. Each time there was a development on my claim, they would provide me with immediate feedback, the bookings ...
I did something really stupid and I sat on my laptop, cracking the screen. Despite not actually being insured for this kind of issue, Dial Direct (with the incredible help of Milly) still paid the claim immediately. Literally while I was on the phone. South Africans are used to poor service, but ...