I have spoken to THREE DHL representatives, two of which through call centre and one in the accounts department, who ALL displayed a bad attitude, impatience and AGGRESSIVENESS - less than 24 hours ago. It is quite clear that DHL does not care about customer experience as I could not find a (customer) feedback platform or phone number on their website on which I can relate my bad experience. DO I NEED TO GO THROUGH THE HORRIBLE CALL CENTRE AGENTS AGAIN IN ORDER TO SPEAK TO SOMEONE WHO WILL ADDRESS THE MATTER? My day is already ruined from this experience.
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