I purchased a Dell Studio 1558 in March last year from Universe Direct. The keyboard was faulty. In June the hard drive failed and a technician was sent to replace both the hard drive and the keyboard (Dell say they have no record of this). In OCtober last year a technician was sent to replace the ...
I have always bought DELL for their warranty and did not mind paying in the extra to have the security of the warranty. In the last 2 months I have had a faulty charger and a power button that does not work. Both timed a called DELL and they basically accused me of dropping the computer and ...
After many years of use, my Dell laptop gave up the ghost. Hard -drive and battery packed up plus the charging socket was broken. To buy a new laptop would have meant downgrading to a much smaller machine. So I contacted Dell Computers regarding a possible rebuild / repair. I was pleasantly ...
I phoned Dell to arrange for a technician to fix my laptop and a consultant by the name Naveed (He wouldn't give me his surname but said it was "A") was incredibly rude. He said that I have to take a day off work to be home from 9am to 5pm in case one of the technicians can make it and if ...
My 3 year warranty period has a year to go. 1. I thought after 2 years use it would be a good idea to have the dust blown out of the CPU fan. They came to my home and totally replaced the entire cooling assembly - for free! 2. My laptop suddenly would not turn on. I noticed that the lid hinge was ...
I believe in complements where they are due, my dell laptop was still under warranty and the CD ROM went on my laptop, i laid a service complaint and within 3days a tech from bytes was send to my home to fix the problem. Pretty empressive!!! THANK-YOU DELL and BYTES and the tech MATTHEW Huge thumbs ...