Dell assured me that a technician would be at my office yesterday to fix my dell notebook (3rd piece of hardware on Dell notebook to go!) I cancelled all appointments and patiently waited. The tech phones me on my cell at 10:18 to confirm that he would be with me by latest 16H00. The result... a no ...
Service request 872766705 was logged first thing on 28 February. Today is 6 March and nothing has happened yet. They don't have the required part in stock! So much for Dell's next day on-site warranty... it is like a doctor at the scene of the accident telling you he can unfortunately not help, ...
Service request 872766705 logged at 08h30 on Thursday. At 15h30 on Friday I call to check status. Just to be informed that "the service team should have called you, as we don't have the part in stock". Firstly it is quite surprising that Dell South Africa does not have a motherboard for a ...
Open letter to the Chief Executive Officer of Dell Computers Dear Sir Request for help with broken Dell computer: Dell Technical Support:872342556 I bought a Dell XPS laptop in December, one of your more expensive machines with a solid state hard drive - one the bets machines on the market I was ...
My Dell Computer monitor went faulty - I phoned Dell Computers on Wednesday afternoon - I had a new Dell Monitor delivered to my house the next day. I am speechless and cannot believe what brilliant service I experienced from the time I logged my complaint with their call centre. I wish other ...
I called the Dell service center today to report that one of my USB ports is not working and that my VGA does not function correctly. They informed me that they will not replace the VGA Port as they "think" by unplugging it everyday it may cause physical damage. I use my laptop everyday ...