I called to query a claim by a certain Dr, Khethiwe was very professional, patient and knowledgeable with the subject, I appreciate the way she explained ten process step by step and was even patient to repeat where I could not understand, she was calm and cool. She promised to send me some ...
My 3 year old son took sleeping tablets by accident in December. We rushed him to Constantiaburg medi clinic on the 15 of Decemeber 2013. I had to make an upfront payment and then claim from my medical age which I did. I faxed the Documents on the 17 of December the fax report said it was fine. ...
As per my initial complaint on the 24 January 2014, I received a call from a lady called Lammy regarding my hello peter complaint saying that someone is attending to the matter and my query is now with management, she is not sure when payment can be expected but my new banking details is now loaded ...
I queried 2 claims where medical practitioners have incorrectly billed me. Even if it took too long (weeks) for Bonitas to revert on my queries, when Salome eventually called me and got things moving, she was diligent and did not wait for me prompt her on the progress of the queries. She updated me ...
To prove my point of being poor communicators they still have to answer my previous report from last week and give me feedback. Yesterday my wife was told my medical aid is still suspended and i logged about 5 e-mails yesterday to them to get help but no response. I called today and they say i am ...
I called the Call Centre regarding 2 account queries that I had. Nhlanhla answered my call, handled my query and then transferred me to the correct department regarding my other query. He understood my query and knew how to handle it. He was very friendly and efficient and knows how to work with ...