I would like to use this platform not to lay a complaint, but to compliment Wiaam from the Bankmed Call Centre for the excellent service this morning, when I had an enquiry in respect of my wife's chronic medication. Unfortunately, my enquiry on the 2 January 2013, via e-mail to [Email Removed] is ...
I have been waiting from Aug 2012 to date for a refund on a claim forwarded on early Aug. To date I have sent emails on 15/8, 09/09, 18/09, 10/01 and made numerour calls but to no avail. 3 agents promised to have this sorted out and email me confirmation, guess what 0 response to my query. I have ...
My child (Andiswa Sikwatsha) was admitted last year august, Bankmed medical aid did not pay all the Lancet Laboratories balance and everytime when i call them they send me from piller to post, they keep on telling me about the incorrect ICD NO .The ICD NO is not printed the way they want it to be ...
I have submitted claims to Bankmed & had no reply entirely. Today I call &had been put from one dep to the next regarding my claims. I had been referred to Chatsmed Garden Hospital on 14 March 2012 after being referrd by my GP as emergency and took the referral letter to the hospital, paid ...
Hi I logged a complaint on hellopeter on 3 January 2013 headed "Claim still not paid" Sowayba Geyer the customer liason officer responded by saying the matter would be investigated and would get back to me within 3 working days. I thought it was just a standard reply and that nothing ...
BANKMED again didnt not pay the part of the balance for Pathologist (Ampath) for hospitalisation that happened last year Feb, after resubmitting the claim with their enqueries department & e-mail line as stale claim to be batch now the rejected the it saying they need a clear copy which I ...