I have a fleet of vehicles with Netstar. On Friday 6/12 I phoned Netstar as I wanted to track one of our vehicles as we have Cyber Sleuth on 3 of our vehicles, but when we wanted to track the vehicles from our side we couldn't. We were then told that the said vehicle was cancelled in 2010, but we ...
Altech Netstars slogan" make every second count" but can't deliver. Firstly customer care take half an hour to answer. Well they say we are experencing high call volumes but the only reason is cause they have incompetent staff which has attitude as if they doing me a favour. After ...
I phoned 3 times this morning just to test the system in my vechile! I was speaking to 3 consultants that put me throw! The first and second time I was waiting almost 20 min for someone just to help me and the third time over 15 min! It its poor services! ...
I Installed a Cybersleuth from Netstar bit more than a month ago to track my company vehicles. All the rest of the vehicles has a Tomtom system from Tracker and I don't have a single problem with them. This system from Netstar is useless every time I need to track the vehicle the site is down. I ...
I have had the Cybersleuth Supreme in my vehicle for 3 months and for the past 3 weeks, their systems have been down. I phone and have to hold for an average of 10 minutes each time. Just to be told the systems are down again. A supervisor Lorrain was going to phone me back yesterday, I am still ...
Altech Netstar have been monitoring the incorrect vehicle for two years, for which I have been paying monthly subscriptions.. Had I been hi jacked, no one would have found me. When this is pointed out, ( the web site shows my vehicle many kilometers from it's actual location) Netstar change the ...