Just wanted to say thank you for the quick response and subsequent correspondence. Netstar came out and resolved the problem without any delay. I wish this was the response from the start, and would suggest giving the front line phone operators better training on customer care. I will definitely be ...
I have also logged on to Cybersleuth "Supreme" on numerous ocasions during Nov and Dec 2013. Again and again, the system is down. Firstly showed that I have NO devices listed. Now my vehicle is in Russia somewhere? How the can you be an approved tracking company when your systems are ...
I am tired of the issues with Altec Netstar. I want my tracker working and resolved you guys are charging me and invoiced me for a product that is not working. I am giving you till the end of the week to resolve otherwise you remove and cancel the contract. The activation buttons do not work the ...
You have been unable to track my vehicle since 30 November due "intermittent" system problems on your side. I was originally to and told that my unit was faulty and that your systems are fine and therefore had to get a Netstar technician (George) to replace the unit. This was done but the ...
They broke into our house and everything including our car keys so I had to get a tracker in my car, for safety purposes. I phoned netstar they gave me a quote and told me they will come and install the device at my home the following Saturday, I waited the Saturday no one came, Monday I phoned ...
We have been using Netstar for more than 10 years, but their service is getting worse by the day. It takes about 5 months to repair a unit, they repair a unit 10 times before it actually works, their Vigil tracking unit hardly ever works. Their call centre doesn't reply to messages, its just an ...