Hi, my husband & I also experienced the same. Our booking was for the 4th of January 2014 and payment was made on 11 December 2013. When we got to the gates the guard told us the same story that the hotel has been liquidated and no-one bothered to inform us. We have not yet started looking for ...
My husband and I booked for the Observatory in November an amount of R380, due to it raining they moved us to the hedgewick which we were happy about and they were meant to deduct this amount from the bull as the R380 is for the astronomer. They did not do this and we have been mailing for 2 months ...
COMPLAINT: Aloe Ridge (Booked bed, Breakfast and Game Drive) - Firstly, I paid an additional R100 for a game drive and they advised me that there are too few people to go on a drive so I cannot go. The next morning I tried again and they said it is raining so they will not take me. I was therefore ...
I booked Christmas day lunch for my family and I paid in full (R1300) in November. Upon arrival the guard told us the hotel went into liquidation on Thursday (18/12/2013). No one contacted us and we are now unable to get a refund. The worst is the owner drove passed us on our way down and waved. ...
Upon arrival we were advised that the pontoon ride was cancelled. After checking in we were told that Hedwigs was closed. Nobody called to advise us. We were advised to eat dinner at the hotel restaurant which was old, dark, had no windows. We went to look at Hedwigs. It was falling apart, ...
Firstly I would like to thank you for having us over the weekend. Please could you kindly forward my email to the owner aswell. With regards to the negative comments read on the internet, which the owner could not respond to was poor service, however I would like to comment on the individuals ...