I have a hospital cash plan with Chartis AIG LIFE SOUTH AFRICA. I've had this policy for about two years now, and i've never missed a payment of R229 every month. on the 30th of November 2012 to the 3rd of December 2012 i was admitted to hospital. i got out and processed my claim, and was told the ...
We submitted a claim 16 weeks ago and is still awaiting feedback!! There was communicated to us to speak to Mrs Davids, Responsible person for Payment, as communicated from one of the Representatives. Everytime we try to get hold of her, there is an excuse or the system is offline!!!..??? but there ...
This is a follow up on CLAIM NUMBER: 000740651 made to chartis and responded by requesting more information that i submitted personally to chartis brooklyn in pretoria on the 16/01/2012 and immediately fax them to Ferhana Mehtar on FAX 011 551 8862 but till now had no respons/payment from them. ...
I took out a Chartis hospital plan in 2011, and when I first tried to contact them last year in November they told me their systems were down, the next day I was on hold for more than 30 minutes. I gave up and tried again today and still not getting through! I just want to cancel my policy, thats ...
Still waiting for my policy documents since taking out the Hospital Cash back policy in November 2012. Have emailed twice to the customer complaints line, 23.11.2012 and 28.11.2012 - no response to both emails. Have phoned 3 times, 03.12.2012 - ref 301215, 07.1.2013 - Ref 310630 and 23.01.2013 - ...
Claim submitted on 14/12/2012 and again on 28/12/2012. Start of claim process: No idea when Number of calls to call centre: 6 Number of different excuses: 6 Time frame for claim to be processed: No one can say Normal time frame for claims: 21 days Current time frame: 40 days and still counting. ...