I logged a call via SMS at 7pm last night (in fact I sent about 5 sms's in frustration) and was only called back at approx. 11am today. I find that totally unacceptable. We had urgent work to complete last night and had to wait 14 for a response from Afrihost. I've received this type of late ...
We changed from mweb to afrihost in the beginning of the year because our friends told us afrihost was quick and awesome. The past month or two we have had problems with slow connections. We tried phoning the service number for two weeks now and they havent once answered their phones or responded ...
I have been trying to contact Afrihost since Friday. Phone just rings and rings... Sent a number of mails requesting someone contact me to sort out my problem. They took the time to respond to my mail, telling me to send an SMS to 32541, so that someone can contact me!!! So i guess a mail ...
Received a call from Sydney this morning. On the feedback from Afrihost he states that I am happy. On the contrary I AM NOT HAPPY AT ALL. It took seven days from posting the complaint to receive any sort of feedback at all. Then it was" Oh very sorry about the inconvience" That is not ...
Just cancelled my AFRIHOST subscription to business ADSL - barely 2 weeks into my subscription. What a service offering, pathetic customer service, arrogant and incompetent staff, Good riddance. It's been a comedy of errors from day 1, selling me router that doesn't support their own fixed IP ...
On the 11/11/2013, I was sitting in Mugg & Bean, trying to access my Always on account. it kept on saying "incorrect username and password", I tried to call the ADSL contact centre, but first to try get hold them is one challenge, then second challenge is are they capable to fix it. ...