I have a problem with my alarm; ADT can only send a technician in three days. Meanwhile, I am at the mercy of criminals but still have to pay for the period that no service is rendered. ...
Normally ADT will send out communication regarding the annual network radio fee, but this year I never received anything of the sort. I got a shock this morning when I saw the debit order. ADT must understand that we are the clients and they cant just do what they want, whenever they want. I work ...
I received an SMS from ADT informing me that my monthly subscription to their monitoring service will increase to R309.00 per month. I calculated this to a 12% increase which i asked for justification, seeing that I hadly ever use the service. I called the call centre on 23.09.2013 (reference: ...
My car alarm went off this morning. As I needed to fetch my husband from the airport I pressed the panic button as I wanted ADT to come with me to my garage to check everything was OK. Pressed the panic and received a call at 04:54. I explained my situation and was told a response car was on the ...
ADT increased my premium this month by 45%! There was no communication about this. They expect me to pay a premium of R 751pm for a little house! Who can afford this? Tries to get hold of someone to query this... no luck. Going to cancel all my properties immediately (as soon as someone answers my ...
My alarm at home went off today at 12:56 and only at 13:03 a agent of ADT call centre phoned to find out if everything is in order. This 7-10 min delay is not acceptable!! From my side a security company needs people that's handson with there job. The agent "Fezile" did not even had the ...