Alarm goes 10 times a night when the wind blows (Its Cape Town), find the front door sensor the problem. So instead of ADT fixing the problem, they rather phone 10 times a night right through as if we don't sleep. So know every criminal in the area knows our alarm is faulty, but still ADT don't fix ...
I contacted the call CC wrt update of banking details, was given an email address and requested to send the details thro. Email was sent on 01/11/2013. No feedback received, contacted them again on 18/11/13, spoke to a Royston Halford, received an email cnfmtn that he THEN updated the details. Only ...
On Sun17 Nov 2013 our alarm at our Parktown North home was activated. Unable to switch it off after 20 minutes & with no reaction from ADT (not even the guard who sits outside our home) we called for assistance & logged a call for a technician. We were assured that someone would come out to ...
Mario's Ice cream Cones has an ADT Security contract (1 radio and an additional control pad at the entrance.) Many years ADT were charging us twice. I was assuming it was for the second control pad. When I called the accounts last month they admitted bigger amount was made of two parts. Normal ...
I had my alarm system checked and repaired by ADT, which they charged me for. The technician did not put a time delay on the alarm system resulting in the alarm being activated daily. I called the call centre and explained the problem and confirmed that I would not be charged for a second call out ...
I reported my grievances on Hellopeter last week. No response when alarm is activated normally or in panic mode. I gave ADT a call only to be told they were busy. I had an influx of phone calls apologising for the way the matter was dealt with by staff and supervisors. A lady with the name Basina ...