I had the unfortunate luck of having to call through to your call centre twice in the last 2 weeks. the first was for a life threatening case where our neighbours had gone away and we heard someone climbing over the wall to their premises and heard them bashing things around in their yard. after 4 ...
We had a faulty alarm that kept going off 5 to 6 times a day due to the censors not working correctly. We spoke to an agent and requested a technician to come out to the premises. a Appointment was made for 22/11/2013 for 16:00. I had to leave work earlier to open up and waited all afternoon and no ...
ADT usually does a good job of responding to alarms or emergency calls, which is the most important thing. But trying to deal with them on any routine matter is the height of frustration. Their voice mail system is impossible to navigate. Try setting up an alarm test (which they recommend monthly), ...
In January, ADT completed some work on our alarm system. The first 50% of the invoice had already been paid upfront as a deposit by credit card on 17 January 2013 over the phone with Byron Charles. We waited ages for an invoice. On 5 July 2013 ADT sent an incorrect invoice for services rendered. ...
Hello, We are a Bergvliet-based business that has used ADT Security for a number of years. This is my first HelloPeter complaint, which is indicative of my frustration at ADT's back-office, billing and call centre process which is utterly broken & dysfunctional. I have asked them multiple times ...
I had one of the adt consultantscome to my house to promote panic button i was interested, asked the guy if its a two year contract he said yes, as i was interested in one on a month to month bases, the guy told me to fill in the forms and he wil get back to me once he confirms with his ...