I had a problem with my alarm being faulty and not connecting to the call centre. To book a technician took forever to arrange as I requested the call centre contact me to arrange times etc. My email request for a call back resulted in a format email requesting I call the contact centre. Clearly ...
I had a problem with my alarm keypad. Called ADT afterhours and was put through to their technical control room. I was fortunate enough to speak to Thabo who patiently tried various options to assist me and patiently took me step by step as to what to do with the alarm / battery, etc. He always ...
Some, but not remotely all of the issues are listed below: I was only allowed to test my alarm during working hours which was inconvenient. For a period of a year an Alberton instead of West Rand radio was installed which rendered the system useless. The panic button system (even though it worked) ...
Alarm activated at neighbours house - ADT subscriber - on Friday 11/10/2013 approx 18:30 residents had just left property 5 minutes before alarm continued all weekend ADT made 1 - 2 visits Control room response - we cannot do anything about it - very offhanded The continued alarm is extremely ...
I am disappointed with the adt service recently. On Friday it took them 35 minutes to get to my house and on Saturday it took them 21 minutes. Today it's Friday, I am testing the service and it's been more than 20 minutes and they have not responded. I do not feel safe now anymore. A will brake ...
Good day, I'm writing this on the website because ADT head office in Cape Town doesn't even want to help. Every morning from 2013/10/09 till 2013/10/12 between 03:00 - 05:00 the ADT people across our street Makes a of a noise. They speak out loud and don't have respect or any sense that they are in ...