Hi, I only joined ADT recently, not been with you a year so why am i again being charged the annual Network Admin fee of R230. I just paid it a couple of months ago... I should be exempt until the next annual charge like I was with my previous security provider. Please assist. Marco Ashford ...
I suspended my ADT account in July 2013. In Sep & Oct 2013 I receive a statement stating I owe ADT money for Aug 2013!!! This is effecting my credit rating, due to ADT's accounts department being asleep! I phoned their Customer Care line, got disconnected the first time. The second time I get ...
I am stunned. Firstly, thank goodness my contract with ADT has been cancelled, but the way this has been handled has been shocking. I received a msg from Carlos (apparently some kind of manager). This man has NO manners, he made no apology for the shocking incident where my dog was injured and my ...
I have been struggling for a while now to get our mail addresses updated for our opening and closing reports. I received an e-mail from above employee which I replied to and actually got the reports I have been struggling to get! I know this staff member did more than was expected. I really hope I ...
On Saturday 05th October 2013 I activated my panic alarm and was shcocked to get a response time of 24 minutes. This is unacceptable and I immediately logged a call with the control room. The control room promised they would esculate the poor response time. I then sent an email on Monday 07th ...
On Wednesday 2/10/2013, I called the ADT CALL centre requesting for my recent statement ie. October 2013 statement. I was informed by a consultant that I would receive it via email.By Friday 04/10/2013, I still did not receive my statement so I called the call centre. I spoke to COMFORT who sent me ...