I haven't been able to get connected to the internet since the end of September 2013. After numerous calls and complaints someone finally came out to my house on the 9th of January 2014. Though I am grateful that my internet is finally fixed after 3 months I do need a couple of answers from the ...
There has been re-occurring latency issues in the Somerset West area for a multitude of confirmed residents. I have attempted to provide feedback through twitter. I have been asked to do speed-tests and other line tests, which I have submitted. No further feedback has been given there-after ...
I reported "no service" on my moms landline on the 12 December2013. I did this via the internet and via sms. I have tried to follow the progress report on the internet, but the message says "open". i have then tried twice to call the faults department. the first time i was told ...
My Telkom account was suspended on Monday due to a late payment - my fault obviously. The payment was done about an hour before I got the SMS that the line was suspended. The voice service was restored early Tuesday but the DSL remained suspended. A call to 10210 on Tuesday evening revealed this, ...
If you are lucky enough to get through to the call center to report a fault, which did take me about 10 attempts, to report that you line is not working - you will receive a reference number and a very quick SMS confirming your report. The SMS gives you a false sense of Telkom's actual intention to ...
My mother-in-law applied for 2 contracts yesterday and the lady said it should be approved yesterday already by close of business. We phoned and went there a few times as we were on our way to Cape Town and needed this contract to be approved asap. It was not yet approved and when we phoned this ...