I recently took out a data contract at the Clearwater branch. The gentleman that assisted with the account opening just told me that its 6gb data for R99 per month as it was on the pamphlet. I then asked him if there are any added fees and he said no. A few days afterwards I received a email bill ...
I have contacted the call centre to confirm my bankings and debit date as I have had prior problems with this issue. When i called in the agent I spoke to had no clue how to assist me with confirmation of bank details as I have debit orders running from 2 a bank accounts i spoke to a manager who ...
I received an Iphone 5 from the Somerset Mall branch on the 29th of June, 2013. I chose the SmartPlan 100 for R418 per month. I pertinently asked the sales assistant whether the amount at the end of the month will be R418. She said yes, closed the deal, and gave me my phone. I received my account ...
Good day I was at the Telkom mobile offices in Centurion this morning, The technician with the name Motebang Mofolo, he worked with the phone for at least an hour, and return, His comments was that he tested the phone with a different sim card and that the mobile data connected and working fined, ...
Telkom does not consider the customer when they are deceived by consultants whom do not explain the contracts properly. Even if you take out a new contract on the last day of the month they will bill you for the full previous months Handset charge. Only when customers get the bill do they see the ...
I've been attempting to cancel my 8ta contract to move over to prepaid without success. Here is a summary of events: 24 May -> went to 8ta shop with letter of cancellation 5 June -> I follow up with mail 5 June -> Got phone call from 8ta, stating cancellation would be 1st of July (got the ...