Few months back, I got a call from one of their consultant advising me of my bank account not having funds in it while it did... I was requested to send through my bank statements to show that I had funds in my bank account of which I did as they asked me, to my surprise the only response I got ...
HELLO PETER I AM WAITING FROM 24-09-2013 FOR 24HR MOBILITY TO FIX MY 2 PHONES BUT THEY DO NOT DO IT I PHONE MORNE 2x BUT HE IS NOT AT HIS DESK THEY TOLD ME AND I ASK THE LADY HE MUST PHONE ME BACK SO NOW WE WAITE. IF YOU PHONE AND ASK TO SPEAK TO A SUPERVISOR OR MANGER THEY ON LEAVE OR NOT IN THE ...
On the 23/11/2013 I submitted a claim for my phone and up until this date it seems we are playing hide and seek. I have been calling on a few occasions to find out the status of my claim and I get told that it was submitted to the underwriters, at some point I was advised that the claim might be ...
My phone was out of my car, after my remote was jammed, 18 Dec. I submitted my claim 20 Dec, after which I was told it will take up to 48hrs for a response. It is now 6 Jan 2014, I just got off the phone with them, and was told AGAIN, that there's still no feedback from the Underwriters. We call ...
I am insured through 24 Hour Mobility and unfortunately had to claim due recently. I was not the easiest of customers because I appreciate service and expect it too. The service which I received from 24 Hour Mobility was fantastic. Their CEO went out of his way to assist and so did the entire team. ...
On the 28 Sept 2013 I had a car accident and as I was talking to the insurance people my phone fell and the screen was smashed, I went to MTN Menlyn where I was helped by this other lady and she looked at their system and told me I didn't have insurance, on the 20th October as my debit orders were ...