About a year and half ago i took insurance for my phone. Recently i wanted to upgrade my Samsung Galaxy 2 softaware. I took it to MTN Repairs for the upgrade. They came back with the report that it could not be fixed / upgraded because my phone had liquid damage. MTN advised that if i had insurance ...
I have insured my cell phone (via MTN) with 24 hour mobility. Never mind the fact that they only sent me my policy schedule recently, the cover they provide in terms of the policy is the worst I have seen. This what part of the working says "You are not covered for i) The costs of replacing, ...
I Bought a Samsung S3 on the 7th of July from MTN and the consultant who helped me advised me to take out cellphone insurance and i agreed and it signed for the insurance. She advised me i would received my insurance papers within 30 days. till today i don't have any proof that they accepted my ...
Good Day I am wriiting herein today to congratulate 24hr mobility and their stuff for the outstanding service they have offered as i got my new handset, the in less than a month the screen broke then thursday the 03/10/2013 the driver was ent to collect my damaged handset and to my suprise the ...
I have been contacting 24 hour mobility everyday for two weeks regarding my claim, as I don't receive any feedback from them. First I had to write a motivation letter, which I did immediately.after I sent that I was told to phone the underwriter myself (is that not the responsibility of the ...
I was robbed of my cellphone on Sat 24.08.13 while on the taxi on my way to work. I immediately went to MTN Canal Walk to query what I needed to have to claim from the insurance. I was told to return the Monday. I went back the Monday and was told to get a case number and they handed me a claim ...