I have been trying to get information on how I go about canceling my contract but there was no response. After posting on the website I get an email telling me the request must be in writing which I duly submitted. The response was that my Black Tag membership is in arrears which must be settled ...
Been trying to get hold of anyone at Planet Fitness to cancel my membership. I contacted the Rivonia branch and was told I need to contact the club where I took out the membership (not sure why because I have a national membership). I tried phoning the Wanderers club on the number listed on the ...
My mom joined Planet Fitness at Wanderers for a one year contract on the 27th of April 2013. They swiped her card on the spot. She then changed the plan to three years and paid the difference. Then she found another scheme which was cheaper, so she changed to that one. The branch was going to ...
In the early hours of Thursday morning I went to Protean Wanderers hotel to try to book into one of their suites. I am a VIP prokard member and I hence qualify for some vouchers that I wanted to use. To my dismay, the team at the front desk refused to help me "since I hadn't booked in ...
I have recently attempted to re-join Planet Fitness again. I had hoped that their revamped image would have contributed to a better customer experience. How wrong. Due to me being on Discovery Vitality, I qualify for the 80% discount in gym membership fees. However, there is a clause to say that if ...
It is going on three weeks now that the pool for the Aqua Aerobics classes is not even slightly warm - in fact it seems to be getting colder and colder as the days go on. At first I thought to wait it out as there may have been some glitch or part required. But now, 3 weeks into the problem it is ...