Planet Fitness double-charged my credit card for my contract. I made them aware of their error over 2 months ago and still have not received a refund. The fact that I was overcharged by almost R5000 is already unacceptable, but the way I have been treated since then is beyond ridiculous: 1. It is ...
Sales consultant completed forms with me and advised me when to make payment for Vitality package but didnt advise me that there is a clause that if I dont pay the amount for vitality the contract will become a normal membership. I do not have a membership tag nor do I have a copy of the contract ...
2 years ago I signed up at Planet Fitness, with my Edgars Club discount option. The consultant at Rosebank even made a copy of my card and verified with Edgars that I qualify for the 30% discount. For the past 2 years I have been paying the incorrect amount (the amount did not include my discount). ...
I want to completely terminate my membership at the end of my contract period and yet, I have been unsuccessful in getting in contact anyone. Repeated attempts to use the "Contact Us" form on the website have yielded nothing. Calling 011 327 0606 just rings and rings and rings Calling 011 ...
I phoned today regarding the option to join my daughter and her boyfriend on a contract. As I received the most awesome customer service from planet fitness employees Jane and Anneliese from headoffice in June this year. This totally amazed me as I have been struggling with my account for six ...
I cancelled my account with Planet Fitness on 23 August 2013. I was told that this was my month's notice, and that my last payment would be for September. In October, however, my account was debited. I queried this, and got no reply to any e-mails sent. I am overseas, and thus cannot call. I have ...