I upgraded, airtime was then transferred from my account to another cell phone number via the vodacom website. I can not log onto the website as every time I do the password gets sent to the person who the airtime. Secondly I have logged 3 service requests with no service back. The first was on the ...
Vodacom should alert service users that the Giveahappy promotion does not work so well. Yesterday we had two instances in which vouchers could not be redeemed. The first agent we called made me stay on the line for 20 minutes convincing me I had not redeemed the voucher. The next consultant ...
I have an issue where I have bought data and it did did not take affect, and I am being billed on my proposed invoice for out of bundle data. What I have bought... 25 Nov 100MB 26 NOV 100MB None of these was activated on my account and I have been billed for out of bundle since the 25th. The ...
I want to know how possible can someone know my conversation on my cellphone? It can either be calls or messages that person knows my A-Z of my cellphone. I logged a query with Vodacom wanting to know how possible is this and I was advised to take my phone to the nearest Vodacom. I did that and I ...
I got a phone call that unusual high usage is being recorded on 1 of my numbers. After going through 4 departments, it was found that an open phone sim card which I was NOT using, was being used in an unknown modem to download various things form the Internet and Skype. I DONT EVEN HAVE SKYPE. The ...
I received a call in August advising that there was a balance of R29 due after cancelling my contract, I requested a detailed billing/call report and account details to make a payment. Neither was sent to me and no follow up calls from Vodacom to date. Last week I received a cal from an attorney ...