This is my third issue request, to MTN - this has just been logged - lets see how long it takes - REQ:1934309 REQ:1820934 - logged 27/02/2013 - no response to date REQ:1861290 - logged 07/03/2013 - no response to date REQ:1868288 - very automated response by MTN Thing is I have requested similar ...
Still awaiting a reply to my query logged on 27/02/2013 ref number: REQ:1820934 Please note that I urgently need to book in another phone with MTN (just took the contract out at the beginning of the year and the phone is giving problems, I cannot take this phone in until I know the outcome of this ...
I called in to the call centre on Tuesday morning19/02/2013 requesting a copy of my contract/proof of purchase as i need it for repairs done on my phone. The initial agent told me i will receive the documents within 2-24 hours. I followed up again on wednesday and an urgent request was logged. Once ...
MTN Uncapped Lite Package I received my contract on 13/01/2013 after reaching 3GB Fair usage was employed and i was throttled to 256kbps. hearing stories about their bad service i have phoned them to confirm when my fair usage will be reset after about 20 calls & 20 emails i spoke to a lady on ...
I checked my upgrade date by using the *162# CSD application on my phone which said that i could upgrade as of 2013/02/23. Then, while looking at deals on the [URL Removed] website i saw a similar feature on the left of the upgrades page, that told me i could upgrade as of 2013/02/24 However, when ...
When i signed my contract i was advised the my device is capable of doing something it's not! When i raised this with Norman Tshikovhele (the sales person's manager), I was advised that the sales person disagreed therefore i was lying! I requested that the manager sets up a meeting with the myself, ...