Their CHAT function never seems to have a spare operator on duty. Email request will get a response in three days time and it is obvious they never read the complaint. A telephone call can take up to 30 minutes and an answer if not forthcoming. Today I phoned accounts. The person who answered ...
Vodacom, you are the worst, because your call limit means NOTHING at all. After accidental data usage on my contract, and the call limit not being able to stop unacceptable "out of bundle rates", and not being able to resolve this only being told that "The usage will only be ...
I have had lots of problems since taking out the contract first i had to phone to request a bill then i was told that my number belongs to someone else then 2mths later i get a bill stating i'm in arrears and my account was suspended. i paid in the 360r arrears @ absa which left me with the inst. ...
To whom it may concern. I refer to my two emails sent last month!!! My billing is ONCE AGAIN incorrect!!! I am STILL BEING CHARGED FOR BIS!!! Also! My (incorrect) grand total states R803.00 HOWEVER total amount outstanding is R967.92???!!! WHERE DO YOU PEOPLE GET YOUR FIGURES FROM??? My statement ...
Whats wrong with the mytools service cos its always down. Like all the time, its very rare that the website will be accessible 7 days a week. You have a great service but your failing your customers. Whats the point of it then if its always down. The least you can do is to notify your customers ...
I have had nothing but bad service from C Track. Firstly, they fail to notify you when your contract expires and just start a new contract at a new price. I have tried to cancel my contract as my vehicle has been sold. The call centre agent asked me to send an email, which I did - one week ago - ...