I've upgraded in September to Smart M package. End of October I found out that my minutes that were not used is not accumulating. I was on the 120 minutes after hours package where it does. The person who helped me at the vodacom shop did not explain this to me. The upgrade was done at Vodashop at ...
Following my first complaint I since received a phone call from Sipho assuring me I would receive a credit and my account has been rectified going forward. Thanks for the credit Cell C much appreciated, however to my surprise or NOT, I receive my November bill and walla still being charged for ...
I received a call from one of your call center people. I cannot pronounce her name. She called ME and said she is looking for Josephine (my domestic). When I asked where is she calling from she said very RUDELY "can I speak to Josephine". I said to her well you called my personal phone ...
I applied for a contract with the new Nokia Lumia 1020 on Friday and I know that deliveries will never take place on weekends, so I understand that and thought to myself that maybe on Monday or Tuesday at the latest, I will receive the phone and simcard. No contact was made from Vodacom's side to ...
In October a higher premium amount was deducted off my account. When I called the Call Centre, Khani confirmed that this was for "annual radio fees". I questioned why was I not informed of this, I was told, that an SMS was sent out. I let Khani know that I did not receive that particular ...
26 November 2013 I viewed my account to see if everything is still in order. I noticed that on 15/20/25 of November Planet Fitness debit the account 3 x R250.00. I stopped my contract because I had a three year contract that I signed in December 2006. Three years is gone. For the last ...