I have upgraded my contract with Cell C in August 2013, from Blackberry to Samsung Galaxy, I was billed in my first month R1900, contacted the call centre and enquired as to why it was so much, was told because I upgraded I was still within my previous contract I had to pay the difference. I ...
Firstly we waited a year for them to install the promotion we were offered (ADSL and telephone with 3 months free ADSL). They then guaranteed we wouldn't be paying for the ADSL for 3 months even though it was a promotion from a year ago. And... surprise, surprise we were charged. After sorting that ...
I am at my wits end. Two weeks ago Cell C were asked to do a sim swap on one of my contract numbers, because the new phone, a Nokia Lumia, uses a micro sim. I was asked to provide a contact number which I did, this was my personal number, and different to that of the sim swap number. They swapped ...
GHD GOLD SERIES STYLER STOPPED WORKING ALL OF A SUDDEN 3 WEEKS AGO SINCE THEN I HAVE BEEN TRYING TO CONTACT THE CALL CENTRE AS ADVISED BY CRYSALIS PHOENIX AS THAT IS WHERE STYLER WAS PURCHASED CALLING EVERYDAY TO LISTEN TO A AUTOMATED VOICE ONLY UPON SELECTING OPTION 1 FOR CUSTOMER SERVICE I HOLD ...
My account escalated and was told different stories as to the event and no root cause has been investigated. I was sent from pillar to post with the issue and logged 2 complaints on hellopeter, made countless calls to the customer service, dispute department, and but all I get is empty promises ...
I logged a query on additional contract taken on my contract, I logged this query on the 4th December 2013 till the 08 January 2014 no feedback received, I have spoken to a manager by the name of Gift Momekgotla who promised to call on the 23 December 2013, no feedback was received. I called again ...