Copy of my complaint on their "General Enquiries" page (there is nowhere on their site to actually lodge a complaint): What a bunch of useless, unhelpful people you are!!! I have wasted nearly 2 hrs of my day so far to arrange a sim-swap. Something I was told by the first ...
I called in to clarify a few details on my policy only to find that I was sent the initial schedule before the changes I requested was made. I furthermore requested for a cession form to sudmitt to my mortage company in order to have my life policy ceeded to them. Johannes went out of his way by ...
6th Dec I called Anne to make arrangements on my acc as I had a slight mishap with the 3G card which did not cut off at its limit like it was supposed to whilst I was downloading which left me with rather a large acct. I only pay my acc via EFT & made 1st pmt as scheduled. During Jan I have rec ...
I took out my contract on 3 March 2010. I did an early up grade on 26 April 2011 leaving 11 months still on my contract. I am now being told that I can only cancel my contract in September 2014. That means an extra 6 months have been added. I have logged a quiery and was told that I would have a ...
Equested cancellation of a certain contract, they cancelled the wrong one. Emails, calls made to customer services, promised made and not met!! After 3 (THREE) months still nothing done about their mistakes while i am paying for services i cant use!!!??? ...
I had my cell phone blackberry 9900 almost from my hand, managed to hold onto it but it fell and broke. contacted dial direct claims department on the 20th Jan reported the claim to Nathalie, she logged the claim and sent a courier the following day to collect the phoe to assess the damage, within ...