I requested an itemised bill for the exorbitant charges on my latest account. For the past 2 years my account has always been R377-00 and not a cent more. I was upgraded from a Blackberry to a Samsung GalaxyS111 mini. I told them I didn't want to pay more than I had in the past. I was told this ...
I would like to thank Kedibone Mfukwana for her excellent service and delivering on time, she has really made something that was a nightmare so much easier to handle, my claim was processed so fast i could not believe it. She really carries the Miway brand high and i have told everyone about how ...
Made a Sim swap at the store and was told to wait 48 hours, after waiting the sim is still not working, went back to the store and was told my line was suspended but my account was uptodate with payments, they called customer care but customer care confirmed that my line was active, i was told to ...
I initially called MFC to cancel my gap cover and the first person I spoke to said I needed to call the innovation group for this, which I did do. Only to be told there is no such cover with Innovation Group. I then call the MFC call centre again but spoke to someone who said that it is with Regent ...
I am very unhappy and irrirated with the service virgin mobile provides to its customers. For 2 days now i have been unable to make outgoing calls and send smses. When I call them they are escalating the problem. call them again 3 more times the problem is not registered AND hasnt been escalated. ...
I have so many references I have lost count; I have called, sent messages from their website, etc. etc. etc. My most recent two references are 101271560 and 101272202; I have been billed pro-rata for a time my service was not yet activated (there was a problem on their Eppix system with activation) ...