Hi long story short I'm trying to get my refund and I've spoken to three consultants already, Nhlahla, Matshepo and Khensani. all they have been doing is sending me to different departments where my calls take forever to get answered and get hung up once it sounds like someone has answered my call. ...
I phoned the Vodacom call centre (111) and tried to change my Debit Order details, the first consultant I reached put me through to another consultant without notifying me and I had to redo all the confirmation checks. Then when I complained that I had already gone through all the confirmation ...
My cell phone has been locked since the 24th of July. I have been calling vodacom customer care a lot more than any human should be forced to. I dont get any information from anybody as to why my line is locked. People promise to send me contact numbers and reference numbers but I dont recieve ...
I have never had such pathetic service from a call centre before than i have had from 8ta previously and this past week. My contract expired in July, my cancellation request was put through in June for July but it was not processed until a month later after phoning customer care and complaining, ...
Since Dec 2012 until July 2013, I have been sending sms's to Unipin to receive my code for loading electricity, I encountered NO problems. On 3 Aug 2013 @ 10:00pm I tried sending an SMS to Unipin for my code & I am told I need to Topup airtime. I checked my balance & I had 1:18 free minutes ...
I have had a Vodacom Talk 240 contract for as long as I remember. Vodacom has not been sending me any correspondence. I double checked by billing at the end of the month, only to find out that Vodacom gone and forfeited some of my talk time minutes. In the 4 - 6 years that I have had this type of ...