I have put in a complaint on the 01-06-2013, that I was being billed for smart data (internet usage). nothing has been done to try and resolve the complaint. I left it for a while waiting to see what was going to happen, the first call I got from Cell C was when I never paid the account. 05-08-2013 ...
I phoned in to telkom billing department and made an arrangement to pay only a certain amount on my account and will be paying the rest on the 25th and they still cut my line. This is the second time this has happened the first time no one even made a note on my account. I will def be taking my ...
My previous complaint refers regarding poor data service logged on 26 July 2013. I was asked to update the software at the nearest customer care (in PMB - some 90km from me) which was eventually done, but before I could pick up the "new" replacement unit, the matter was closed! But, as I ...
I spoke to customer service with regards to an Upgrade to an open-line (Straight up 200: Samsung S4) mid July. They then promised to call me back on the 1st of August (so that I do not lose airtime on my then current top-up contract. Nobody called me back on the 1st of August and when I called them ...
My line was throttled in May 2013 due to excessive internet use, and to date has not been restored. Three months later! I submitted a Hello Peter report regarding this on 4 July as well, and received feedback that Sandros would be contacting me shortly. He did, and told me exactly what each ...
I submitted a request to upgrade my cellphone on the 28th of July. Shortly afterwards I was contacted by a Consultant to confirm my selection. I enquired with the Consultant regarding the data packages and was informed that 1 GIG of data is R 79.00 per month - and - that I should phone 808 once the ...