I have never had such pathetic service from a call centre before than i have had from 8ta previously and this past week.
My contract expired in July, my cancellation request was put through in June for July but it was not processed until a month later after phoning customer care and complaining, now that my line is on prepaid i'm having a lot of difficulty trying to connect my BIS, i have called the call centre 5 times on the 1st august and once on the 2nd august and no one could assist me. A lady from customer care told me to dial *180*3*1# to activate my BIS but this number requests me to transfer airtime so i phoned back and explained my problem and the lady kept insisting that that number is the right number so i asked her to try dialing the number herself while i was on the line with her and i was shocked to discover that everyone that works at the 8ta customer care does not have an 8ta line.
I have made ample attempts to connect my BIS using the number *180# opt 4, opt 1, opt 2, opt 1 and then opt 1 but the only response i get is "the system failed to process your blackberry service request, please try again later. or dial customer care on 180."My BIS is still NOT CONNECTED.